Please read the entire agreement, you can always contact us if you have any questions. By using and ordering from this website you agree to these terms. If you do not agree, please do not use this site. If you have any questions or concerns, feel free to contact us. Thanks for your patience!

Payment Terms

We accept credit card, PayPal and T/T Wire Transfers as payment for orders. For T/T Wire Transfers payments, the order will not ship until the payment is received and 'clears'. For PayPal eCheck, we will not ship until the payment clears. Due to potential fraud and misuse, we may decide not to ship an order, or request additional verification information for credit card or PayPal payments. Credit cards must clear the authorization process.

Shipping and Processing Terms

We can't add or remove any item to an order that has already been placed. Please double check before checking out.

We strive to ship orders are soon as possible, however we do not guarantee delivery or shipment dates. Orders are shipped to the delivery address noted in the customer order. This address is noted in the email sent to the customer upon ordering and is also available in the account order history. . For international orders, you are also responsible for any tariffs, taxes, fees, VAT, duties due upon receipt.You are responsible for filing any claims with carriers for damaged and/or lost shipments.

We strongly encourage using a traceable shipping method (FedEx). Use of non-traceable shipping (USPS) is at customer's own risk and there is no way to retrieve or locate the package once it has been sent. We are not responsible for delays, loss or damage stemming from shipments sent to incorrect, invalid addresses or correct addresses (USPS). Orders may end up being returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will be contacted and will have to pay for re-shipment postage. We are not responsible for damaged or lost packages shipped via USPS at any time and under any circumstance.

Not all packages are insured. For FedEx, packages are -insured and claims may be filed almost immediately, but its best to wait a few days. For United States Postal Service (USPS), there is no insurance offered.  Claims for domestic packages must be filed no earlier than 21 days after shipment and before 90 days. Claims for international packages must be filed between 45-90 days except for Italy which is 60-90 days. Due to shipping issues, USPS is no longer available in the following countries: Brazil, Turkey and Poland.

Accuracy of Information

We attempt to ensure that all the information included on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or correctness of any information on this Web Site. For example, products included on this Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this Web Site. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by e-mail, the receipt of an e-mail order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

Privacy

We store your phone number, order history, email, shipping and billing addresses in your user account. For your security, credit card numbers, expiration dates, and CVV codes are not stored. User information is only used to ship goods and contact you in case of an order or shipping issue. We do not, and will never sell or give any of your information to any third-party or send you any unsolicited advertisements. NEVER!

Revisions to these terms of service

These terms of service may be revised at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current terms of service because they are binding on you. Certain provisions of these terms of service may be superseded by legal notices or terms located on particular pages of this Web Site.

Termination

You or we may suspend or terminate your account or your use of this Web Site at any time, for any reason or for no reason. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.

Please Note - Before you begin any electronics project...

Technology, the laws, and limitations imposed by manufacturers and content owners are constantly changing. Thus, some of the projects described may not work, may be inconsistent with current laws or user agreements, or may damage or adversely affect some equipment.

Your safety is your own responsibility, including proper use of equipment and safety gear, and determining whether you have adequate skill and experience. Power tools, electricity, and other resources used for these projects are dangerous, unless used properly and with adequate precautions, including safety gear. Some illustrative photos do not depict safety precautions or equipment, in order to show the project steps more clearly. These projects are not intended for use by children.

Use of the instructions, kits, projects and suggestions on DIYdrones.com and store.diydrones.com is at your own risk. 3D Robotics LLC, disclaims all responsibility for any resulting damage, injury, or expense. It is your responsibility to make sure that your activities comply with applicable laws, including copyright.

Always check the webpage associated with each project before you get started. There may be important updates or corrections!

The United States Fire Administration (USFA) has a guide and many simple steps you can take to prevent the loss of life and property resulting from electrical fires. Click here to read them!

Returns

Defective products manufactured in house will be replaced within 10 days of receipt, with the same item. For other products distributed but not manufactured directly by us (i.e. cameras, broadband amplifiers,etc), we will replace the defective part within 10 days of delivery confirmation.  The item must be as it was shipped, with no modifications, original packaging and contents.   Order cancelations/refunds apply with the following conditions: 1. - When we cannot longer provide one or more items of the actual order (i.e. discontinued parts). 2. - When one or more items of the actual order are not expected to be shipped within 30 days or more. 3. - When one or more items of the actual order is marked as In Stock but was actually Out of Stock.  Return shipment is the responsibility of the customer. All returns are credited as store credit upon receipt. RMAs are required for returns.